Dear Friends and Family,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
· Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
· We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
· You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
· We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. Once you check in, you are welcome to wait in your car, or in our reception area. If you choose to wait in the reception area, we ask that you wear a mask. A mask will be provided if you don't have one. Additionally, we ask that you do not bring friends and family members so as to keep the reception room as empty as possible. We ask that each child be accompanied by one adult only, and no siblings.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment or if you have any questions, please call our office at 480-961-7400 or visit our website at firstname.lastname@example.org.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Roger J. Dulvick, D.D.S.
Diana H. Wang-Dulvick, D.D.S.
IMPORTANT: If you are experiencing coronavirus symptoms such as a cough, fever, or shortness of breath, flu like symptoms, like headache, fatigue, and loss of taste or smell, please contact our office before your appointment.
We want to reassure you that our office will continue to protect our patients via state-of-the-art infection control practices. The use of personal protective equipment including masks, gloves, protective eye wear and proper attire has led to better protection for our staff and patients. Our use of disinfectants, up-to-date sterilization practices, dedicated hand washing, and one-time-use disposable materials also have all helped facilitate safe dental visits for our patients. All of these practices and precautions are a routine part of our practice and follow the Center for Disease Control and Prevention (CDC) Standard Precautions guidelines.